Reference

What You Agree To When You Use cita66

These terms set out how your account works, what we expect from you, and what you can expect from us. Read them before you start — they apply to every session, every deposit via Touch 'n Go eWallet, Boost or GrabPay, and every withdrawal…

Account eligibility depends on local lawApplies to all payment channelsCovers all game categoriesUpdated terms take effect on noticeContact support with any question
cita66 What You Agree To When You Use cita66
HOW WE HANDLE THIS

Account Security and Data Under These Terms

Your account data is used only to operate the service and process transactions you initiate. We do not sell account information to third parties. These points outline the specific areas these terms cover when it comes to data, security and your right to make changes.

Data Handling

We collect only what is needed to run your account — name, contact details, payment history. That data is not shared outside the platform except where required to process your payments.

Account Security

You are responsible for keeping your login details private. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Cookie Use

We use session cookies to keep your account active across pages and to remember your language and payment preference — for example, if you last used Boost or GrabPay.

Requesting Changes

To update personal details or request account data, contact support via live chat or email. We process verified requests within the window stated in our current policy version.

REACH US DIRECTLY

Contact Us About These Terms

If any clause is unclear, or you believe your account has been handled in a way that does not match what is written here, get in touch. Our support team can clarify how a specific rule applies to your situation — from payment disputes to account access questions. Players in Klang and Subang Jaya reach us the same way as everyone else: through the channels below.

Live Chat Open the chat window from any page in your account. Give your account ID and a short description of the issue and we will respond from there.
Email Support Write to us for questions that need a paper trail — account disputes, terms clarification or withdrawal verification. We reply to the address on your account.
Help Centre Our help section covers common questions on payment verification, account limits and how these terms apply to specific situations like DuitNow transfers.

Common Questions About These Terms

These are the questions we get most often about how these terms work in practice — from account eligibility to what happens when terms are updated.

Yes. These terms apply to every access method — mobile browser, saved shortcut or any other device. The rules are the same regardless of how you reach your account.

We publish the updated terms here and send a notice to your registered contact. If you continue using your account after the notice period, that counts as acceptance of the revised version.

No. Each person may hold only one account regardless of which payment method they use. Duplicate accounts may be suspended and any pending withdrawals held pending review.

Contact support via live chat with your transaction reference number. We check it directly against the payment rail and update your account wallet once confirmed.

Send a request through email or live chat from your registered account. We verify your identity first, then process the request within the timeline stated in the current policy.

Eligibility depends on your local law. If access is not permitted where you are, we may close or restrict the account. These terms cover what happens in that situation, including how any balance is handled.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.