Reference

How cita66 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you use your cita66 account, how we store it, and when we may share it — including details tied to your Touch 'n Go eWallet, Boost or GrabPay transactions.

Data collected at account levelTouch 'n Go eWallet, Boost, GrabPay transaction dataNo data sold to third partiesYour right to access or correct recordsAvailable where local law permits

Explore the Lobby Read FAQ

What We Collect and Why We Keep It

cita66 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your name, contact details, and the payment method you use to fund your wallet — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Each time you make a deposit or request a withdrawal,

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a transaction record is created and retained as part of your account history. We use this data for three clear purposes: to verify your identity, to process your payments accurately, and to flag any unusual account activity. Device identifiers and browser session data are also collected
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each time you log in, so we can confirm it is really you accessing the account — not an unauthorised device. We do not sell your personal data to marketing partners or unrelated third parties. Where we engage third-party payment processors to handle your Boost or
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GrabPay transfers, those processors operate under data-handling agreements that restrict how they may use your information. Your data is stored in systems with access controls in place; only authorised personnel can view account-level records. Access to this policy, and the rights it describes, depends on local
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law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to access your personal data, request a correction, or raise a concern about how we have handled your information, reach out through any of the channels below. We aim to acknowledge your request and provide a substantive response — not just an auto-reply. For payment-related data queries, have your account wallet reference ready so we can locate the correct records quickly.

Live Chat Open the chat widget from your account dashboard. Have your registered email or account username ready so we can pull your records without delay.

Email Support Send a written request to our support address. Include your account username and the specific data or correction you are asking about for a faster response.

Account Help Centre Log in and visit the Help section to submit a privacy or data request form directly. This keeps your query linked to your account automatically.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We take practical steps to keep your account data secure and your privacy settings within your control. Here is how each area works — from cookies to how long we keep your records on file.

Cookies and Session Data

We use session cookies to keep you logged in across your mobile browser and to remember your preferred payment method, such as Touch 'n Go eWallet or Boost, so you are not re-entering details every visit.

Account Security Measures

Each login triggers a device check. If we detect an unfamiliar device or location, we may prompt an OTP step before granting full account access to your wallet and transaction history.

Data Retention Period

We keep your account records for as long as your account is active and for a period after closure as required by applicable law. You may request details of the specific retention window that applies to your account.

Requesting Changes to Your Data

Write to us with your account username and the correction or deletion you need. We will review the request, confirm what we can action, and update or remove the relevant record where permitted.

Common Questions About Your Privacy at cita66

These are the questions we hear most often about data and privacy. If yours is not here, use live chat or our email support to ask directly — we will not brush you off with a generic policy link.

We collect your name, email address, contact number, and the payment details you register — such as your Touch 'n Go eWallet or Boost account identifier. Device and session data is also logged each time you log in.

No. Your payment transaction records are tied to your account only. Our payment processors handle the transfer securely and are contractually restricted from using your data for any other purpose.

Yes. Submit a deletion request through live chat or email with your account username. We will review it, confirm what can be removed, and advise if any data must be retained under applicable legal obligations.

Log in, head to your account settings, and update editable fields directly. For fields locked after verification — like your registered name — contact support with your request and the correct details in writing.

Yes, we use session and functional cookies. Session cookies keep your login active across your mobile browser. You can adjust cookie preferences through your browser settings, though this may affect how some account features work.

Retention periods depend on local legal requirements and vary by data type. After account closure we hold records for the period required by applicable law. Contact support to ask about the window that applies to your specific account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Infocita66 Deposits & Withdrawals InfoRedang Reef Slots

How cita66 Handles Your Personal Information

Contact Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Cookies and Session Data

Account Security Measures

Data Retention Period

Requesting Changes to Your Data

Common Questions About Your Privacy at cita66

01 What personal data does cita66 collect when I open an account?

02 Is my GrabPay or Touch 'n Go eWallet transaction history visible to anyone else?

03 Can I ask cita66 to delete my personal data?

04 How do I correct wrong information in my account profile?

05 Does cita66 use cookies and what can I do about them?

06 How long does cita66 keep my data after I close my account?

Privacy Policy

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